Frequently Asked Questions

1. What payment methods do you accept?

We currently offer Cash on Delivery (COD) across Pakistan.

2. How long does delivery take?

Orders are usually delivered within 3–5 working days, depending on your location.

3. Do you deliver all across Pakistan?

Yes! We deliver to most cities and areas across Pakistan.

4. How can I track my order?

Once your order is dispatched, you will receive your tracking information through the contact details provided with your order.

5. Can I cancel my order?

Yes, you can request cancellation before your order is dispatched. Please contact us as soon as possible.

6. Can I return or exchange a product?

Yes, eligible products can be returned or exchanged according to our Returns & Refunds Policy.

7. What if I receive a damaged or incorrect product?

Please contact us as soon as possible after receiving your order. Our team will help you resolve the issue.

8. How can I contact Ghaarelu?

You can contact us through WhatsApp, Instagram, Facebook, email, or phone. We're happy to help!

9. Are the products exactly as shown in the pictures?

We try our best to display products accurately. However, slight differences in color or appearance may occur due to lighting and screen settings.

10. How can I place an order?

Simply choose your product, add it to your cart, and complete the checkout process. It's simple, quick, and secure.